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Thursday, February 13, 2025
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What is Your Favourite Hold Music? | Call & Contact Centre Expo 2024

Ahh hold music… It’s not most people’s favourite thing. But it’s something we all experience […]

Have You Ever Been Tricked by AI, Thinking It's Real? | Call & Contact Centre Expo 2024

Have you ever been tricked by AI, thinking it’s real? With AI advancing at an […]

What Does the Industry Need More Of? | Call & Contact Centre Expo 2024

What does the industry need more of?  Concrete AI capabilities. More customer focus. More… dinosaurs? […]

Who's Leading the Charge in Customer Experience? | Call & Contact Centre Expo 2024

Who’s leading the charge in customer experience? In contact and call centres up and down […]

What's the Best Thing About the Event? | Call & Contact Centre Expo 2024

There’s something different about this one… For the latest developments in the contact centre industry, […]

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  4. Outdated Airport Payments Jeopardize Airline Retailing Ambitions, Finds New Outpayce Report Read more
  5. Cardo AI & Encina Lender Finance: Transforming Asset-Based Finance for Originators and Investors Read more
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