What’s the Best Thing About the Event? | Call & Contact Centre Expo 2024

There’s something different about this one…

For the latest developments in the contact centre industry, the Call and Contact Centre Expo is the place to be. 

Find out from attendees and exhibitors what they thought the best thing about the event is. From meeting old faces and new, to the unique qualities that this particular expo provides, there’s plenty to celebrate here. 

Although one guest is… reaching… a little with their contribution. 

Read on to find out more.

Connecting with others in the contact and call centre industry

There’s a conference for everything and it’s no surprise that call and contact centres have their own, given the amount of innovation and change taking place in this space.

In this video we took the opportunity to speak to a range of attendees whilst there to get their thoughts. 

The Call and Contact Centre Expo 2024 brings together a vibrant community of professionals from across the industry, creating an atmosphere that many attendees say is the event’s best feature.

A common theme among responses is the opportunity to connect—both with familiar faces and new prospects. For some, it’s a reunion of sorts, with years of industry experience culminating in meetings with former colleagues and mentors. Andrew Pattie from Sprinklr, for example, noted the joy of seeing old friends and even reconnecting with former or potential bosses, highlighting the tight-knit nature of the contact center world.

A human connection

Others emphasize the human connection fostered by the event. Gabi Warren and Jordy Van Gent from AI driven CX platform Puzzel, both pointed out the unique value of face-to-face interactions, especially after communicating virtually for so long. For them, the chance to shake hands, share a coffee, and chat with customers or peers in person makes all the difference. Similarly, Jack Stewart from Dialpad noted how hearing people’s personal stories adds a layer of authenticity and depth to these interactions, making the event not just a networking opportunity but also a space for meaningful exchanges.

An industry focus

For exhibitors, the focused nature of the expo stands out. Chris Blagg from Fuse 2, mentioned that the specificity of the event—centered on contact centre products—creates a targeted audience, leading to more productive conversations and tangible outcomes. This sentiment is echoed by Adam Rathbone from boost.ai, who values the energy and enthusiasm of potential new clients at the expo.

Lastly, the welcoming and engaging atmosphere was a recurring highlight. Kartik Khambhati from HoduSoft remarked on how the openness and curiosity of attendees set the tone for the event, making it a worthwhile experience for both newcomers and veterans alike.

Be sure to stay tuned for more videos from this conference, right here on the FF News website.