About Sophie Heller

Her whole life, Sophie Heller has secured two important needs in all her jobs: 1) working in a friendly and respectful atmosphere, and 2) ensuring her business/work has a positive impact: a better customer experience, happier people at work, a better business model—ideally, all of them! Sophie started her career in Strategic Consulting, then built various new successful ventures, and for the past 15 years, she has learned to transform bigger and bigger organizations. Sophie Heller started her professional career in 1988 as associate consultant in Bain & Company. She was the founder of Points Ciel, where she served as Chief Marketing Officer from 1992 to 1997. Between 1997 and 1998 she was the CEO of Consodata, then the Vice President for Marketing and e-Business in Jakala in the years 2000-2003. From 2003 to 2006 she was the Chief Marketing Officer in Equilon, an innovative consumer lending entity of the BNP Paribas Group, then between 2006 and 2009 she served as Chief Marketing Officer in Mediatis, a multi-channel direct sales organization. In the years 2009-2016 she worked at ING Direct, first as a Vice President for Marketing and Communication, then as CEO of ING Direct. In 2016 she became the COO of Retail Banking and Services in the BNP Paribas Group. This is what Sophie Heller does in her current role at BNP Paribas group: she helps ensure that at the group level, they are collectively able to identify their customers' and their teams' priority needs and that they are organized to meet them so that they continue to be a successful business model in a new world. What she loves about this job is the extreme variety of topics involved, from strategy to data science, but also culture, organization, marketing, venture, UX, etc., and the joy of seeing things change over time. She is also very grateful to be working with a fantastic team of highly skilled and friendly experts. Being a board member at Arval, Lyf, Nickel, and FLOA gives her an interesting perspective on different challenges. Sophie  has broad experience in financial services (general management, digital, innovation) and an entrepreneurial background. Sophie Heller meets the requirements of Art. 22aa of the Banking Law dated 29 August 1997 (as amended). Sophie Heller graduated from the ESSEC Business School with an MBA degree. When she is not working, she enjoys playing jazz with her trio or her children and gliding on weekends (skiing in winter or kitesurfing) with her husband.