Serving merchants and businesses globally, from “the Walmarts of the world to a kebab shop in Edinburgh”, Fiserv are working on meeting the demand for instant payments and making things happen faster in the back end. We hear about her start in the world of payments and why she’s still passionate about it today.

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Jeffs also has some interesting insights into the decreasing margins on payments for banks and how increasing costs are forcing banks to look at other options when it comes to processing payments. He also shares how crucial it is that someone in his position does their research and seeks to genuinely understand their customers challenges.

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It’s interesting to hear about their recent growth and also some of his experiences on capital markets trading floors and how that’s impacted his desire to solve problems for businesses. Hear about networking at Sibos and much more in this interesting chat from the barbers chair.

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We also hear about their focus on female entrepreneurship and decarbonisation as well as her thoughts about her journey so far and what’s needed to succeed and flourish in a financial career.

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Zschach also talks about the importance of lifelong learning and humility when working in this industry and how collaborating with others is much better than trying to do it on your own. At Swift they’re uniquely positioned to work with a wide range of organisations across the industry and he’s looking forward to finding ways of dealing with emerging technology.

The post It’s an exciting time to be in payments from Tom Zscach at Swift | FF Salon at Sibos 2023 appeared first on FF News | Fintech Finance.

We hear what it’s like to keep saying ‘yes’ in the ‘crazy world of payments’ and how there is always more to learn. There are also the joys of getting the product in the hands of users and there is a lot to look forward to in the year ahead. Of course, whatever you have planned, Koninckx says, you always have to stay fluid and adapt to changes and new regulations.

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There’s conversation on the potential merits of AI, including an interesting point about injecting generative AI into the payments stream, helping human operators to translate cryptic machine messages. He also challenges those who might see new technology as simply a way to do pre-existing tasks faster, instead suggesting it should open up whole new ways of doing things.

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Khan also raises the benefits of walking meetings at an event like Sibos and how as a Toronto local he’s able to take guests to some cooler spots off the beaten path. Of course, Sibos has presented some great opportunities to network but he talks about how there’s still a requirement to communicate the benefits of their product in it’s simplest terms.

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We also hear how enabling banks and businesses to send and receive money more quickly than ever before is a key priority for CGI and the impact and satisfaction when the work they’ve done, quietly succeeds. Hear about this and his journey so far in this great interview.

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